Tuesday, March 15, 2011

Email Hang Up -- When Sent Mail Doesn't Arrive

Welcome to Planners Pointers! 

Did you ever wonder how many emails are sent in a day?  According to the Radicati Group, an organization that provides research to the IT community, in 2010 around 294 billion emails per day.  WOW! That's a lot of people trying to communicate!  No wonder that if people miss one or two of your emails, they don't even know it.

A couple of weeks ago I was having email problems.  Yes we all get those and we all hate it when that happens.  I would write a message using MS Outlook, click send but no one would get it.  I wasn't getting any responses so I started calling people that's how I discovered it. When I really wanted to get a message out, I would have to use the email client provided by my ISP or Google. 

A couple of people wondered why I wasn't willing to give up using MS Outlook for other clients like the one provided by my ISP.  I like the way Outlook works and I like only having to use one set of contacts.  No matter how many emails addresses I have they all show up in Outlook.  I don't have to bounce around on websites to get my email.

It took several long calls to my ISP including talking with their security department to find out the problem.  Guess what it was?  My email signature was being read by the servers as spam so the email was being blocked by the servers. Spam?? I don't even forward joke emails! No one seemed to know.  Thanks to my ISP's customer service department, I was able to rearrange my signature and the mail is going through. But my question still remains on why one day email worked and the next day it didn't.  No one could answer that.  Makes it sound like could happen again.

Something else I learned about all the email sent -- It's shouldn't come as surprise, but did you know that 90% of all email is spam or viruses?  

Planner's Pointers is written  Mary Pam Kilgore, of Kilgore Business Services, LLC  You may reach me through my website www.kilgorebusiness.com  You can find my blog at http://plannerspointers.blogspot.com/  You can reach me by phone at 412-260-4178.  @ marypam onTwitter.

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